1.How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.
First: If the item is defective, please notify us within 14 days of delivery.
Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.
Third:If we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.
2. With cooling off period (a time-frame in which the customer may return the goods they have purchased without giving any explanation), Within 14 days of delivery, and The buyer is responsible for all shipping costs incurred.
3. Rerurn & exchange address: The return address is not the shipping address on the express waybill, so please contact our sale manager first to get the return address.
1. Shipping methods
we will ship by International packages/EMS/DHL/UPS/TNT, or we will shipping by the sea, if the order cubage is more than 1 stere, that depending on the area you live in.
2. Discount of postage
We are the vip of most international express company, we can have Preferential cheaper price of the shipping. For example: we are the vip of EMS, then we can get 30% discount from the post office of the total.
3. Shipping methods
After you place an order, we will check your order first and then send the email to you within 24 hours.
General it takes 3-4 working days to all the world by UPS, and, it takes 5-7 working days by EMS (except Russia), and takes 4-5 working days by TNT/DHL, depending on the area you live in.
Package maybe delay because of the shortage of goods. It usually take 3-15 days to replenish the stock. We will send email to you once the item is out of stock, and no processes will done until your reply. We can offer exchange or cancel service for you according your will.
4. Calculated the postage
Postage is calculated in accordance with the weight ,So buy more and save more! For example: the EMS express charge is almost the same price for 1 or 5 items with the package. the heavier the parcel, the cheaper the shipping cost per KG.
5. The shipping cost
the shipping costs depend on the weight, delivery way(EMS, DHL, TNT, UPS, or sea transit), and destination country. So it is difficult for us to declare an exact shipping fee before you place an order (the weight of one piece bikini is about 0.05kg ,but the leather is about 0.3kg /pc). And you could choose the shipping company you like and we will also check all the express and suggest the most suitable way for you. If you are not satisfied with our shipping fee, you also can choose to cancel your order or send a pre-paid box to collect your package.